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Professional photography backdrops, props and accessories

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30 Day Money Back Guarantee

Buy with confidence at Backdrops & Props with our 30 Day Money Back Guarantee. If you are not satisfied with your product(s) send them back to us within 30 days for a refund.*

So you can be assured that if you purchase something and it is not up to the highest quality standard you can return it no hassles.

Often it is daunting buying products online, you don't know what you are going to get. The idea behind our Money Back Guarantee is to remove the 'risk' from buying online. You can purchase a product, receive it, touch it and if you decide you do not want the product you can then return it for a refund (based on the conditions below).

30 Day Money Back Guarantee & Return Policy - Simply contact our customer care department within 30 days and we will organise your refund.

A Little More Information:

  • Items must be returned to Backdrops & Props within 30 days (from the date of receipt of parcel).
  • Buyer is responsible for all postage costs, therefore initial shipping costs will not be refunded.
  • Items must be in re-sellable condition at the full RRP including packaging (to the discretion of the Backdrops & Props). If the item is not resellable at the full RRP a refund will not be given.
  • If item does not meet re-sellable conditions then it will be returned to the customer, at the expense of the customer.
  • For consumable products such as leather care and cleaning products, they cannot be used (or trialled) and then returned. These products must be returned with all seals and packaging in tact for a full refund.
  • Most of our products carry a 12 month warranty; if your product is faulty you can send it back to us and we will replace it for you. Please note: products will be tested to confirm they are faulty. If products are deemed working, the customer is required to pay the return postage for the item.

* Excludes backdrops & floordrops. All our backdrops & floordrops are custom printed and therefore cannot be returned. We carefully inspect every backdrop to make sure it does not have any defects. If you receive a damaged product please contact us within 14 days of purchase and we will work with you to resolve the problem. All our backdrops are sent with couriers and are covered by insurance in case they get damaged in transit.

Please Note: If the item has any seals, packaging or anything else that once broken or removed deem it non-sellable then the item cannot be returned. To be sure please contact our customer care team before opening the product if it can be returned.

If you have any questions about delivery please click here to contact us.