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Professional photography backdrops, props and accessories

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Customer Service

Shipping & Delivery
When you place an order with the Backdrops & Props you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your order has been dispatched. Please note that some large orders and bulky items may require an adjustment to quoted delivery costs. Any such adjustment will be communicated to you prior to dispatching your order. For more information about shipping and delivery please click here.
Privacy & Security
Backdrops & Props is committed to protecting your privacy. Our Privacy Policy explains our privacy practices for this website as well as for Backdrops & Props services that may be accessed through the normal use of our products. Please read the complete Backdrops & Props Privacy Policy.
Returns & Replacements
At Backdrops & Props we want our customers to be completely satisfied with their purchase. We will gladly refund products still in their original sale condition on presentation of the original Backdrops & Props sales docket. If you would like to exchange a product you ordered online please contact our customer care team on 1300 554 776 to arrange an exchange of goods. Please ensure you have your order number and sales docket ready for the operator to authorise the exchange for you. Please read about our money back guarantee policy.
Ordering
Ordering from our store is easy and safe. You can shop with confidence that all your information is safe. We accept payments via credit card and direct bank transfer. For credit card payments, we use PayPal as a third party payment gateway provider. Any transaction cost associated with the payment will be incurred by us. To ensure the security and integrity of sensitive information such as your credit card details, that information is encrypted and protected by 256-bit Secure Sockets Layer (SSL) encryption technology.
Payments
Online purchases are made easy and secure with a selection of payment options, including credit card, direct bank transfer or PayPal. For more information on payment please click here.
Orders
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. To register for an account or login using existing details please click 'My Account' tab in the navigation menu above.
Updating Account Information
To change your account information, click on “My Account” tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading My Account. To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”. To subscribe or unsubscribe to the Amala newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe..